Our commitment to quality is unwavering, and we strive to maintain a high level of excellence in every print we produce for our valued customers. In the unlikely event that you are dissatisfied with your purchase, please review the instructions below to initiate a return.
What can be returned:
What cannot be returned:
Shipping charges for products returned:
The individual returning the product to ACAP Store is responsible for covering all shipping fees associated with the return. Kindly be informed that we do not provide reimbursement for shipping charges. In case you request a refund, the initial payment method will be used to refund you the purchase price, excluding any delivery fees.
Email ACAP Store requesting a RMA (Return Merchandise Authorisation) and provide the following information;
Once we receive your email, our team will review your RMA request and contact you to discuss what options are available.
Please note:
* All garment/s must be returned to ACAP Store in order to receive an exchange or refund.
* It is the customer's responsibility to return the garment/s within two (2) weeks of ACAP Store issuing an RMA.
* ACAP Store will require up to 5 working days to process your claim.
Products are created and distributed by Creat Apparel. For returns, quality and quirys on ordered products follow the steps below and contact Creat Apparel -
Returns
To return a product: You must request an RMA (Return Merchandise Authorisation) number before making a return. To obtain an RMA number simply email us at info@createapparel.com.au and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned:
For Errors in user-selected options such as product type or size.
No returns will be accepted for incorrect print selection unless there is a fault with printing.
No return after 30 days of receipt of purchase of products.
Items that are not in their original packaging cannot be returned.
Items with noticeable wear cannot be returned.
Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to be paid by the returnee. We do not reimburse shipping charges.
Send the package to:
Return @ Create Apparel
Unit 4, 20-30 Stubbs Street.
Silverwater, NSW 2128